Buffalo Casino
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Contact Buffalo Casino

How Do I Contact Buffalo Casino?

Reach a person any hour of the day, since live chat, e-mail and phone support stay open 24/7 for players in Australia.

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Buffalo Casino channels

Fewer forms, faster answers

When you need an answer now

Quick account questions, answered in about 4 minutes

Open the chat

Slower to send, clearer to read

Detailed questions by e-mail, replies in about 2 hours

Write to support

Phone help

Talk it through on the phone, picked up in 3 minutes

Call support
Support where you live

When you are playing from Australia

This block settles the local number, the Australian clock, the languages and who watches over the casino.

Australian number
+61 2 3865 1361
Support time zone
AEST
Languages
English, German, French, Spanish
Supervisor
Gaming Control Board Curaçao
Gambling support
Gambling Help Online
Buffalo Casino Escalation
1

What Is Still Missing?

Once your first reply lands but the fix still misses, reply to the same thread and spell out what is unresolved in one plain paragraph. Support keeps the whole history together.

2

Stalled Thread, Written Decision

After that exchange stalls, ask for a complaint reference and a written summary of the decision, since [email protected] picks it up. Expect an answer within two hours on a normal day.

3

Where Do I Escalate?

Should the final written answer still leave you unsatisfied, raise the matter with Gaming Control Board Curaçao, the regulator named below. Keep your reference number, because it links your case file.

Six addresses

When one address is not enough

After this block you will have picked the address that matches your question and skipped the queue.

General support
Verification team for documents
Deposits and withdrawals
Complaints and disputes
Personal data requests
Business and partnerships
Checking Who Runs This Site

Before You Play, Know the Company

Reading here settles who runs the casino and where a written complaint goes.

Legal name
Buffalo Casino N.V.
Company number
754878 (Curaçao)
Registered address
Schottegatweg Oost, Willemstad
Regulator
Gaming Control Board Curaçao
Licence number
OGL/2018/7059/084
Support e-mail
Buffalo Casino, now

Get an answer in minutes, not days

Live chat is the quickest route, with a typical reply in 4 minutes at any hour.

Enter the Hub
Buffalo Casino Clock

Read the Clock Before You Wait

Here you see which channel answers fastest and how long each wait usually runs.

Chat hours
24/7 support available
Chat first reply
four minutes
E-mail address
E-mail reply
two hours
Phone number
+61 2 3865 1361
Phone waiting time
three minutes
Time zone
AEST
Six Things Players Ask

Less Guessing, More Certainty

Independently Audited Licensed Operator Fast Payouts
01Do I need a licensed casino to play here?+
Buffalo Casino N.V. holds license OGL/2018/7059/084, granted by the Gaming Control Board Curaçao. Australian players are covered by that licence, and the Curaçao regulator oversees how the casino runs its games and handles disputes.
02What happens when support looks up my account?+
Support asks for your full name and the email address on your account to find you, both read from your profile. No agent ever needs your password, and anyone who asks for one is not from Buffalo Casino.
03When does my closed account actually stop working?+
Once you ask to close your account, support confirms the request and the account stops accepting play from that point. Any balance still sitting there is returned to you under the usual withdrawal rules, which takes a few working days to clear.
04Where do I go for help on a Sunday night?+
Where you are in Australia, someone is always on duty, because Buffalo Casino runs support 24/7 across every time zone. Late nights and weekend mornings are covered just as fully as a weekday lunchtime, in English and three other languages.
05Why is my payout waiting on verification?+
Verification takes around 17 hours once your photo identification, proof of address and card image reach the team. That window gives the reviewers time to match each document to your account before withdrawals open up.
06What happens when I ask for my data to be deleted?+
When you ask [email protected] for a copy of your personal data or its deletion, the privacy team replies to your registered email address. Deletion is handled under privacy law, with anything the casino must keep for licensing held separately.
Before You Write
1

Your registered e-mail address

2

Player ID or account number

3

Exact time of the transaction

4

Amount in Australian dollars involved

5

Screenshot of the screen or error message